College Planning & Management

JUN 2013

College Planning & Management is the information resource for professionals serving the college and university market. Covering facilities, security, technology and business.

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Contents VOLUME 16 ISSUE 6 | JUNE 2013 On the Cover 16 Creating Collaborative Space 16 22 Guidelines for what works — and what doesn't — when it comes to creating collaborative campus spaces for multiple uses and learning styles. by Tod STevenS and STuarT roThenberger Columns 6 10 12 14 58 28 [ facilities ] 22 Maintaining a Façade With care and planning, historic architecture can be restored and maintained for both appearance and energy effciency. by ScoTT berMan 40 The 21st-Century Library The campus library is evolving. Technology and social gatherings are fnding a home within these traditional spaces, as is… coffee. by ScoTT Willyerd [ business ] 28 Measuring Success in Your Outsourced Services Five metrics for establishing and tracking performance and customer satisfaction in your outsourced campus services. by ellen kollie [ technology planning & management ] 48 Get the Word Out Technology offers a variety of valuable tools for campus-wide communications, especially during emergencies. by karen Spring Departments 34 Features [ safety & security ] 34 Getting Into College, Today Access control technologies are changing the way staff, students, and visitors get into campus facilities. by Michael FickeS Editor's Note Maintenance & Operations Recruit & Retain Safety & Security Trends in Green 3 3 8 Campus Scene Ask the Expert Hot Tips Products 54 Case Histories 55 Product Showcase 56 Advertiser Index SPECIAL SECTION After page 52 2013 Education Design Showcase Annual Awards Our judges have selected the most innovative architectural designs in education for 2013 out of a feld of impressive candidates. Showcased here are the very best of this year's submissions. Technology Planning & Management 50 Emerging Technology 51 Tech Watch 52 Tech Upgrade [ coVer photograph ] Human Ecology Building, Cornell University, Ithaca, NY. Photo © Paul Warchol © Copyright 2013 by 1105 Media, Inc., All rights reserved. Printed in the U.S.A. Reproductions in whole or part prohibited except by written permission. Mail requests to "Permissions Editor," c/o College Planning & Management, 9201 Oakdale Ave., Ste. 101, Chatsworth, CA 91311. College Planning & Management (ISSN 1523-0910) is published monthly by 1105 Media, Inc., 9201 Oakdale Avenue, Ste. 101, Chatsworth, CA 91311. Periodicals postage paid at Chatsworth, CA 91311-9998, and at additional mailing offces. Complimentary subscriptions are sent to qualifying subscribers. Annual subscription rates payable in U.S. funds for non-qualifed subscribers are: U.S $23.95, International $28.95. Subscription inquiries, back issue requests, and address changes: Mail to: College Planning & Management, P.O. Box 2166, Skokie, IL 60076-7866, email or call 866/293-3194 for U.S. & Canada. 847/763-9560 for International, fax 847/763-9564. POSTMASTER: Send address changes to College Planning & Management, P.O. Box 2166, Skokie, IL 60076-7866. Canada Publications Mail Agreement No: 40612608. Return Undeliverable Canadian Addresses to XPO/RRD Returns: P.O. Box 201, Richmond Hill, ON L4B 4R5, Canada. 4 COLLEGE PLANNING & MANAGEMENT / JUNE 2013 www.PLANNING 4EduCATION.COM

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