College Planning & Management

MAR 2013

College Planning & Management is the information resource for professionals serving the college and university market. Covering facilities, security, technology and business.

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Contents VOLUME 16 ISSUE 3 | MARCH 2013 On the Cover 20 Coming Around Again 43 20 Adult learners face a specific set of challenges when returning to classes. College and universities are taking steps to help these learners succeed. BY AMY MILSHTEIN Columns 64 53 Features [ FACILITIES ] 48 Taking Your Custodial Services From Better to Best Successful facilities managers share their advice on getting the job done and keeping the customer satisfied. BY ELLEN KOLLIE 64 Restored and 59 Putting the 'U' in EntrepreneUrship Knowledge-based innovation at the University of Rochester benefits both the University and the surrounding community. BY DUNCAN MOORE [ TECHNOLOGY PLANNING & MANAGEMENT ] Rehabilitated 69 A Device in Every Pocket The result of a public/private venture at the University of North Georgia is a rare example of intergenerational architectural work. The number of BYODs on campus is growing, but the benefits outweigh the challenges of providing support. BY KAREN SPRING [ SAFETY & SECURITY ] SPECIAL SECTION 53 Disaster Favor 25 Impact on Learning A unique alliance between two west coast colleges is in place to protect critical computer services and data in case of disaster. Program BY MICHAEL FICKES [ BUSINESS ] 43 Spend and Save Along with cooperative purchasing and e-procurement, multi-campus institutions are exploring the benefits of centralized purchasing. BY SHERRIE NEGREA The Impact on Learning program was developed, not to focus on whole building design, but instead on specific solutions that impact the learning environment and help facilitate teaching and engage today's students. On these pages you will find eight projects we are highlighting for 2013. 6 12 14 16 18 82 Editor's Note Facilities Fire & Life Safety Business Practices Recruit & Retain Trends in Green Departments 3 3 8 75 Campus Scene Ask an Expert Hot Tips Facility Focus Products 77 Case Histories 78 Product Showcase 80 Advertiser Index Technology Planning & Management 72 Emerging Technology 73 Tech Watch 74 Tech Upgrade [ COVER PHOTOGRAPH ] Pearson Auditorium, New Mexico Military Institute, Roswell, NM. Photo © Patrick Coulie College Planning & Management® (ISSN #1523-0910) (USPS #017-207) is published monthly for $23.95 per year (add $5.00 per year for foreign postage), by Peter Li, Inc., 2621 Dryden Rd., Ste. 300, Dayton, OH 45439. Periodicals postage paid at Dayton, OH, and additional mailing offices. Copyright 2013. All rights reserved. POSTMASTER: Send address changes to College Planning & Management, Box 49699, Dayton, OH 45449-0699. 4 COLLEGE PLANNING & MANAGEMENT / MARCH 2013 WWW.PLANNING 4EDUCATION.COM

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